is a physician specializing in diabetes care at the Mayo Clinic in Rochester, Minnesota. He conducts research in the Knowledge and Evaluation Research Unit at Mayo Clinic, and is a member of both the National Advisory Council for Healthcare Research and Quality to the U.S. Department of Health and Human Services and the steering committee of the International Patient Decision Aids Standards Collaboration. Dr Montori is a keynote speaker at the forthcoming
On Saturday November 22 2014, I will have the privilege to speak with the North American Primary Care Research Group plenary gathered in New York City, on Minimally Disruptive Medicine.
What will I try to accomplish? Beyond the stated objectives, I am hoping to promote among participants a new lens of looking at how we might organize and deliver care for patients with multiple chronic conditions. At the heart of my presentation will be the need to be careful and kind when caring for and about our patients, particularly those likely to be overwhelmed by multiple chronic conditions.
Careful care reminds us of our commitment to patients in terms of technically correct and safe care. For patients with multimorbidity, this means that we must understand how multimorbidity affects the efficacy and safety of routine interventions. Major uncertainty exists in this exercise, uncertainty that should lead us to only conditional recommendations, the kind that require us to engage patients in collaborative deliberation. This uncertainty gives clinicians permission to to care for each patient, rather than to attain targets.
Kind care requires us to the see the patient in their rich context, including their history, their aspirations, and their strengths and limitations in light of their struggles. In particular, it requires us to respect the scarce resources they must mobilize to access and use care and to enact self-care we recommend for them. We need to develop a deeper understanding of the work associated with being a patient, of the capacity available to shoulder that work, and how life affects both. Signs of kindness would be to not waste people’s time or effort and to stop describing them as being non-adherent or non-compliant.
Careful and kind care is how I see patients will experience evidence-based medicine – in that their preferences informed by the best evidence will guide our selection of effective management choices. This is how they will experience , in that we will turn with each other, that is, have conversations, that create mutual understanding. These conversations will end often in our commitment to design strategies that pursue goals that matter, including being able to fulfill the role each patient chooses for their life, unhindered, to the extent possible, by health and healthcare. This is how I see they will experience – care that pursues patient goals with evidence-based approaches while minimizing the burden of treatment on their lives. Careful and kind care means patients will be cared and respected, alleviated and supported, while they pursue the purposes of their lives with the smallest possible healthcare footprint burdening their journey.
I hope that my presentation will further the case for research about how best to implement careful and kind care for all, but particularly for the rapidly expanding group of patients with multimorbidity.
This blog is part of a series on global primary care research that CMAJBlogs is publishing in the lead-up to the